07Sep
By: Ruta Ganusauskaite September 07, 2017

If you’re interested in ecommerce, you may have heard about dropshipping. Dropshipping has seen a huge rise in popularity recently, and many entrepreneurs have already found success by running their stores with this business model.

However, dropshipping is still a fairly new concept to many budding entrepreneurs across the globe. We’ve created this article to answer some of the popular questions related to dropshipping, product suppliers, and running an online business in general.

Dropshipping FAQ:


What Is Dropshipping?

Dropshipping is a business model which allows entrepreneurs to run their own online stores without ever managing inventory. When a dropshipper sells a product on their store, they’ll then buy it from their supplier, who will ship it directly to the customer. You can read more about dropshipping here.

How to Start a Dropshipping Business?

If you’ve been wondering how you can start your own dropshipping business, you’ll be glad to hear that it’s relatively simple. In fact, we’ve already wrote an article explaining how you can launch your own dropshipping store in less than 30 minutes.

You’ll need to set up your own store on Shopify, install Oberlo, add products, select a theme, and then you’ll be able to launch your own basic dropshipping business. If you’re looking for products to sell, check out this page.

How Does Dropshipping Work?

Dropshipping is a simple business model. Once a customer places an order from your store, you’ll simply purchase the product from your supplier, and instruct them to ship the product directly to your customers door. You can run your own dropshipping business from anywhere in the world.

Do I Need to Register a Business Entity to Dropship?

You’ll need to register your business once you start to make sales, but there is no rush to do so until you start making sales consistently. This is because the majority of payment providers require you to prove that your business has such credentials.

Keep in mind that business licenses vary from country to country. If you’re running your dropshipping business in the USA, we recommend checking out this article. We recommend that you reach out to a local government representative, or similar local authority, for more information.


Oberlo FAQ:

Is Oberlo Free?

Oberlo’s Starter plan is 100% free, and you’ll be able to use it until you receive 50 orders every month. You can check out Oberlo’s pricing plans here. Also, keep in mind that Oberlo only works with Shopify, which is a paid platform.

Is Oberlo Available in My Country?

Yes! You can use Oberlo to run your own dropshipping store from any country. When you’re running a dropshipping business, your geographical location is irrelevant as you won’t need to worry about holding physical inventory.

Is Oberlo Only Available in English?

At the moment, yes. Oberlo doesn’t have multi-language capabilities right now, so it’s only available in English.

Is Oberlo Only Available on Shopify?

Yes — Oberlo is an app which works exclusively on Shopify’s platform. In light of this, you won’t be able to use Oberlo on any standalone websites, or any other ecommerce platforms.

Can I Use Oberlo With Shopify’s ‘Lite’ Plan?

Yes. Oberlo works with the Shopify Lite plan, which lets you sell products using Buy Buttons that connect with a Shopify checkout.  

Can I Use Oberlo on My Own Website?

Sadly, no. Oberlo is an application which is exclusive to Shopify. This means that you won’t be able to use the application on your own standalone website.

 

Can I Import Products From Alibaba?

No. With Oberlo, you can only import and sell items from both the Oberlo Supply Marketplace, and AliExpress. Unfortunately, you won’t be able to import products from any other sourcing platforms.

Why Can’t I Log in to Oberlo?

If you have 2 separate Oberlo accounts, it’s best to access Oberlo through Shopify’s ‘Apps’ page. This will ensure that you’re logging into the correct Oberlo account.


Starting Your Online Business FAQ:

How Much Money Do I Need to Start a Dropshipping Business With Oberlo?

One of the best things about starting a dropshipping business with Oberlo is that it requires minimal initial funding. However, it’s important that you take into consideration all the expenses which you will incur: Shopify subscription, your marketing budget, and any additional funds you’ll need for your first orders. If you want to purchase a custom domain this will also cost a small fee.

It’s important to note that it’s considerably less expensive to start a dropshipping business than it is to start a standard ecommerce store. You won’t need to source products in bulk, or worry about delivery, so it’s still one of the best ways to run your own online store.

Should I Start With a General Store or a Niche Store?

One of the great things about Oberlo is that you can dropship practically everything, however, we do recommend that beginner entrepreneurs try out a niche store first. There are several advantages to starting out with a niche store: less competition, easier to find your audience, more flexibility, and marketing is much simpler.

What Profit Margins Can I Expect?

The answer to this question highly depends on the types of products which you decent to sell.

If you’re sourcing cheaper products for around $5, you may find success by marking them up 4-5 times, which means that you’d be selling them for $20-$25. However, we don’t recommend this for more expensive products. If, for example, you source a product for $30, we’d suggest that $60 is an appropriate price point.

In general, we recommend that you set your prices at least $10.00 more than the price that you paid to source it — this will help you to generate profit whilst covering marketing expenses, your Shopify subscription, transaction fees, and any other fees that you encounter. If you’re looking for more information about pricing strategies, check out this article.

Another rule of thumb is to check out the prices that your competitors have set for similar products. You can use this as your benchmark. You should always monitor your product prices, and amend them if you think that they’ll improve your conversion rate. You can read more about conversion optimization here.

How Many Products Should I Import to My Store?

Most of Oberlo’s success stories feature dropshippers who focus on several flagship products in their store. We recommend that you import 10-200 products to your store. This way the customer’s focus will not be scattered, and they can find what they’re interested in. However, you can import up to 30,000 products with Oberlo’s Pro plan, so the maximum number of products you have available in your store is up to you.

Can I Use Product Pictures From My Supplier?

Yes — it’s actually common for dropshipping entrepreneurs to use their supplier’s pictures in their own store. However, we recommend that you remove any logos, watermarks, or brand names from your product images.

We always recommend that you take your own product photography. If you’re interested in taking your own product photos, check out this guide.

How Can I Get My First Sale?

Getting your first sale with a new ecommerce store is a real challenge, no matter how much experience you have as an entrepreneur. Once your store is setup and you’ve launched it, it’s essential that you drive a large amount of traffic to it. There are multiple different ways that you can achieve this.

First, we recommend using free social media services such as Facebook, Twitter, and Instagram to post valuable content which encourages viewers to visit your ecommerce store. You can share links to your store on relevant forums, Facebook groups, and other online communities which your target customers use, but do so sparingly — you don’t want to get a bad reputation for your store.

Another great way to attract traffic to your store is with influencer marketing. Influencers are individuals who hold the power to persuade the buying and engagement decisions of certain groups of people (see our post on social proof for more info). If you use influencer marketing, we recommend that you ask influencers who have a similar audience to yours.

You can also use paid marketing channels to drive huge amounts of traffic to your store, like Facebook advertising, or Google AdWords. We recommend that you read up on these platforms before you dive in — you don’t want to waste valuable business funds.

Once you’ve started to draw traffic to your store, the sales will eventually start to happen! After all, every person who visits your store is a potential customer.

How Long Does It Take to Make the First Sale?

The length of time that it takes to make a first sale mostly depends on you. You can get your first sale on your first day, after a month, or after a year. It mostly boils down to the level of success that you find with your marketing activities, the amount of work that you put into your store, and the audience that you target. We have some valuable resources on different marketing channels, and how you can use them to make sales here.

Can I Use My Address on the Package Instead of the Supplier’s?

Unfortunately, suppliers don’t currently offer this service. It’s necessary that the supplier’s return address is added onto the package for customs purposes.

Do Customers Mind About Longer Delivery Times When Dropshipping?

Yes! If you clearly manage your customers’ expectations for shipping times, your customers won’t mind waiting a couple of extra days for their products to arrive. Make sure that you define your shipping policy, and communicate it clearly in your online store.

In addition, we recommend offering free shipping — this will help you to convince customers to make a purchase and they’ll be much more flexible with delivery times. We always recommend that you use ePacket delivery, so your products will be shipped promptly.

If a Customer Orders More than One Product, Will It Come in Separate Packages at Different Times?

If one of your customers places an order for several products which come from multiple suppliers, the items will be shipped in separate packages. However, it’s unlikely that your customers will mind this – some of the largest ecommerce businesses in the world also ship several packages for the same order. If a customer does complain about this, let them know that your distribution centers are located worldwide, so this is the fastest way to deliver their products

Why Should Somebody Buy from My Store Instead of Buying from the Manufacturer Directly?

Because you’re better!

As a store owner, you’re providing your audience with an outlet to easily purchase products that they’re interested in – this alone distinguishes you from a manufacturer.

You’re also building a trustworthy brand with awesome products, great design, and compelling content, all of which make potential customers feel comfortable enough to make a purchase from your store.


Shopify FAQ:

How to Setup a Shopify Store?

If you’re looking to launch your own Shopify store, we suggest that you check out our guide to Shopify dropshipping here. In our Shopify dropshipping guide you’ll find everything you need to launch your own Shopify store.

Can I Sell Products Which Aren’t Imported From AliExpress or Oberlo Supply on Shopify?

Yes. You can fill your Shopify store’s inventory with products which you’ve added yourself AND dropshipped products which you’ve imported via Oberlo. Bear in mind that Oberlo will only work with products which were imported through our app.

 What Do I Do Once I Have Imported Products?

Once you’ve created your store and imported products, you’ll need to select an awesome Shopify theme and then focus on creating a great marketing strategy. We recommend that you use Facebook advertising — it’s a great way for dropshippers to succeed, and you’ll be able to make your store stand out from the crowd.

Can I Start Making Profit in the 14-Day Shopify Trial?

No, you won’t be able to launch your Shopify store while you’re enrolled in Shopify trial.  To take off your storefront password or accept any orders you will need to pick a Shopify plan. Take in consideration that even when you do pick a plan Shopify does not bill you until the trial ends.

Can I Change the Name of My Shopify Store in the Future?

Yes! You can change the name of your Shopify store whenever you want. You can do this by accessing ‘Settings’ > ‘General’ > ‘Store Details’ on your Shopify account.

Please note that you won’t be able to change your Shopify username, or the ‘.myshopify.com’ URL which you use to login.


Want to learn more?


Is there anything else you’d like to know more about and wish was included in this article? Let us know in the comments below!

  • Connie Wayne Phillips

    Hello. Does Oberlo work with Shopify Lite?

  • Ruta Ganusauskaite

    Hey there Connie,

    Yes, it does! 🙂

  • Ruta Ganusauskaite

    Hey Connie,

    Yes, it does! 🙂

  • Alister Justin Antony

    Hi, once I import a product from aliexpress to my store and a consumer orders it, will I need to make a separate order on aliexpress or does oberlo do that for me automatically?

  • Mihai Beffa

    I need to ship a custom product which I designed and can be manufactured by multiple suppliers in China. The final package is 2″ x 3″ x 4″ and it weights 120 grams. How can I find out how much it costs to ship ePacket to a specific country?

  • Rosie Henderson

    Hi. I am wondering something about products I imported from Oberlo. The picture shows a gray sweater, but the description says white. Which description is correct?

  • Ruta Ganusauskaite

    Hey Alister,

    You will need to order that product from the supplier yourself. Our Help Center article explains the whole process in detail: https://help.oberlo.com/orders#how-to-purchase-items-from-suppliers

    Let me know if you need a hand! 😉

  • Ruta Ganusauskaite

    Hello!

    If the product is manufactured by multiple suppliers, you won’t need to use Oberlo – that’s does not count as dropshipping. I recommend contacting your supplier or the courier directly regarding the shipping fees 🙂

    Feel free to get back to me if you have questions on that!

  • Ruta Ganusauskaite

    Hello Rosie,

    You should contact the supplier regarding this.

    If you’re not sure how to do that, our Help Center article covers it in detail: https://help.oberlo.com/other-faqs/how-can-i-contact-a-supplier

    Good luck!

  • phoenix1911

    why someone to buy from your store that is 10-15doll more expensive rather to go direct to AliExrpess?

  • Mihai Beffa

    The product will be made by a single supplier. I was wondering if I can subcontract the shipping myself, using Oberlo, or ask the supplier to do it. I am getting quotes right now. I will have to ship all over the world.

    The first 500+ pieces will be shipped following a succesfull Kickstarter campaign,

    https://www.kickstarter.com/projects/mbeffa/raspberry-pi-mega-io-expansion-card

    but we expect to get future orders from distributors or from our website, and I’d like to know if we could find a single source for shipping using ePacket and how much would cost.

  • Fernando Valle

    How does your return policy works?

  • Gita van Goethem

    Hi Ruta, if the order is being shipped from the manufacturer itself, the packaging etc is theirs too, right? Is there a way to have the packaging (wrapping, adding businesscards etc.) customized to your branding?

  • Ruta Ganusauskaite

    Hey!

    When dropshipping, you’re never competing on price – you won’t be able to beat the big guys.

    Your task is to make your store easy to navigate, create a brand that people can trust and relate to, reach your target audience at the right time through the right channels and provide excellent customer support. Master these skills and your customers will choose you over AliExpress 🙂

    P.S. Note, that there are people out there who’re not aware of AliExpress existence at all.

    Best of luck!

  • Ruta Ganusauskaite

    Hello Fernando!

    When your customer receives the product and they are unhappy with its quality, color, size or any other aspect o it, they might ask to return it. Note, that you will need to contact your supplier (either Oberlo Supply or AliExpress supplier) to accept the return of your customer.

    For more details on how to handle returns and refunds, check out this Oberlo Help Center article: https://help.oberlo.com/shipping-and-delivery/returns-and-refunds

    Good luck!

  • Ruta Ganusauskaite

    Hey Gita,

    Generally, AliExpress suppliers pack the product in their regular package. They won’t be willing to do the custom packaging unless you’re a really big seller.

    But alternatively to AliExpress, you can also import products from Oberlo Supply. We’re currently working on improving the marketplace, which will most probably have the custom packaging feature in the future. Stay tuned for updates!

  • Ruta Ganusauskaite

    Ah I see! Unfortunately, you won’t be able to use Oberlo with products that were not imported using our app.

    Note, that using Oberlo, you can sell items that you find on Oberlo Supply marketplace or AliExpress.com only.

    Hope that makes sense!

  • Do you have only AliEXpress as your Supplier?

  • Ruta Ganusauskaite

    Hey!

    You can also import and sell products from Oberlo Supply marketplace: https://app.oberlo.com/suppliers

    Best thing about it: the order fulfillment services are fully automated! If you want to learn more about Oberlo Supply, check out this article here: https://help.oberlo.com/other-faqs/what-are-the-differences-between-oberlo-supply-and-aliexpress

  • Sensation P

    How do you withdraw your profit from your sales?

  • Ruta Ganusauskaite

    Hello!

    Your profit will be the difference between the amount of money a customer paid in your Shopify store and the cost of the product you paid for the supplier. If you’re not entirely sure how the whole process works, check out this Help Center article: https://help.oberlo.com/other-faqs/how-do-i-get-paid

    Let me know if you need a hand!

  • Robert Nelson

    I am currently running my 1st Facebook ad. If I imported an item from Oberlo Supply into my Shopify store, are the online sales (if any) handled automatically by Oberlo or Shopify? I mean will one of them actually send the ordered item(s) automatically? Or do I have to do anything?

  • Ruta Ganusauskaite

    Hello Robert!

    Once you receive an order from your customer, you then need to purchase that product from your Oberlo Supply supplier. Here’s a detailed tutorial that explains how to order Oberlo Supply products, have a look: https://help.oberlo.com/orders/how-to-purchase-items-from-suppliers/how-to-order-oberlo-supply-products

    Drop me a line if you need a hand!

  • Hey Ruta

    I am confused how much it will cost to deliver in India as there is no e-packet delivery for India.

  • Ruta Ganusauskaite

    The suppliers usually offer several shipping options to ship their products to customers. Shipping cost and delivery time depend on which method you use and which country you want to ship products to.

    You can check them directly on every product’s page in AliExpress or Oberlo Supply Marketplace.

  • nihas latheef

    Hi Ruta,
    Any option to deliver the products within 10 days to India? It takes 60 or more days

  • Ruta Ganusauskaite

    Hey there,

    Companies like DHL and FedEx offer fast delivery, but they’re pretty expensive. I’d stay with China post, which is several times cheaper. If you’re worried that the customer will complain about the delivery time, offer them free shipping – this way they’ll be less sensitive to a longer shipping period.

    Also, make sure your customer knows how long the delivery takes. Setting clear expectations matters a lot!

    Hope this helps!

  • ria gie

    Hello, I understand that the suppliers in oberlo and aliexpress will use their own packaging which is fine. However when it comes to the showing of the “real cost” of the product, will both oberlo and aliexpress be able to Hide it in all of their products? Does this comes automatic or do we have to request that from the supplier. And it varies with each supplier?
    So for example the actual cost from the supplier can be hidden if sent as a Gift.

    Don’t want the real price to show to the customer.

  • Chinmaya Das

    I want to show price of the products in my shopify store in Indian rupees. Is it possible or the product prices can only be seen in USD?

  • Mistyinmelbs

    If there is an issue with the product/s when they reach the customer who is their point of contact and how does that work? I’m assuming they contact us as the seller as we are the company they purchased from but then where to from there?

  • Ruta Ganusauskaite

    Hey there!

    It is mandatory for all suppliers to put a price on the package. In most cases, they all put a much lower cost to avoid the custom fees.

    If you want to be 100% sure they’ll do that, I’d suggest to reach out to them personally.

    Good luck!

  • Ruta Ganusauskaite

    Hello Chinmaya,

    You can set your prices to a preferred currency by adjusting your price multipliers.

    Follow these steps:
    To do so, start by changing your store’s currency in Shopify > Settings > General tab as shown here: http://take.ms/mKulL

    Since products are imported in USD from the suppliers, you will need to exchange them for Indian rupees.

    Do this by adjusting your price multiplier in your Oberlo settings page (Oberlo > Settings > Global pricing rules). Just change your existing Price Multiplier by the ratio between USD and INR.

    For example, let’s say your Price Multiplier is 1.8 and 1 USD = 65.2 INR (please double check the rate).

    You can then update your Price Multiplier to 1.8 * 65.2 = 117.36

    After you import a product that costs $10.00 USD on the supplier’s page, for instance, your retail price would be 1173.6 INR rather than 18.00 INR.

    Now your prices will be displayed in your preferred currency at the correct exchange rate.

    Let me know if you need a hand! Good luck 🙂

  • Ruta Ganusauskaite

    Hey!

    That’s right – you’ll be the one to refer to. Happy to share some tips on how to deal with returns and refunds:

    Returns:
    AliExpress suppliers rarely agree to accept returns and even if they do accept them, you don’t usually get notified when they receive the returned item. Meanwhile, issuing a refund to the customer is up to you. From my experience, I suggest you have the returns sent to your office instead. If the product is not damaged or used, reship it later from your own destination.

    This protocol is simpler for your customers, and you’ll be able to offer better customer support.

    If your store communicates the relevant information about product features and delivery terms, your return rate should average between 6-8%.
    ______________________________________

    Refunds:
    The two most frequent scenarios:

    1. The order never shipped or is extremely late.
    2. The customer picked the wrong product or is not happy with the product’s quality.

    In the first scenario, it’s unlikely that you’ll get reimbursed from the AliExpress seller before issuing the customer’s refund from your own balance. AliExpress sellers are generally opposed to issuing refunds. They typically claim that the order has shipped, at best offering a reshipment.

    The risks increase when you start making more sales. Try to arrange a refund agreement with your supplier in the beginning because blind dropshipping can cause serious problems. For the most part, expect to cover product refunds yourself.

    In the second case, you can apply your returns policy. Accept the return shipment at your office or warehouse. If it is due to a quality issue, cover the return costs and issue a refund. If your customer picked the wrong product or simply doesn’t want the item anymore, covering returns costs is optional. That said, we still recommend issuing the refund.

    How to avoid? Try to be strict in your approach and as persistent as possible. If the supplier refuses to refund you even when there’s an acceptable reason for the return (the package was never delivered or the order’s tracking status is pending for 30 days), apply for the AliExpress Buyer’s Safety Programme. Write the supplier every day. Bombard him or her with bad reviews.

    Hope this helps! Let me know if you wanna discuss this further 😉

  • ria gie

    thank you so much for responding.

    1- The price they put on the package, is it outside of the package. actually outside of it where the mailing address is?

    2- Just to make sure you know what i’m referring to, it’s the actual receipt of the price from the suppliers. So for example I will be doing drop shipping. When i get someone to purchase the product from my own store, (which the price will be marked up 2 to 3 times more) Then i go to the supplier and purchase the product that actual cost is $2.23…. With using drop shipping, the supplier will be shipping the product directly to my buyer. So when the buyer receives it, will they receive the actual receipt of the Supplier cost to me ( $2.23 in their package) or based on your experience and knowledge, can the supplier hide that from the buyer?

  • Rebecca Lori

    This is my question too. How do we stop customers from seeing the wholesale price! That would be awful if I charge £10 for a necklace and my customers see that it actually cost £1.50 to buy!

  • Ruta Ganusauskaite

    Gotcha!

    1. The price will be visible from outside. Same place where the mailing address is. Once again, that will not be the real price – it will most likely be way lower then your supplier’s price.

    2. Are you importing products from Oberlo Supply or AliExpress?

    If it’s from Oberlo Supply, you don’t have to worry about any promotional material or invoices inside of the package. The suppliers are informed beforehand not to include them.

    If, however, product comes from AliExpress, you should ask your supplier not to include such material by leaving them a custom note when you’re placing an order.

    Just go to Oberlo > Settings > Suppliers and add a custom note as shown here. This way, your supplier will be notified to remove invoices or any promotional information in the package.

    Try putting there something like:
    “I’m dropshipping. Please DO NOT put any invoices, promotions or your brand name logo in the shipments. Please ship as soon as possible for repeat business. Thank you!”

    Let me know if you have any other questions, guys!

  • Ruta Ganusauskaite

    Hey Rebecca,

    Just answered that above ^ 😉

  • Jerry Rodgers

    How’s it going? I understand the concept of drop-shipping and the import process that “Oberlo” has available. What I’ll like to obtain more information about is the process of importing the specific products that I would want for my online store. Technically, being that the e-commerce owner doesn’t own the product physically from the supplier’s inventory. The product that we choose to display/import and show on our online store. Do we have to purchase the product first before we can show/import the product online or is it allowed to display the product online before that process? In order to give the consumer a visual of the product that we have available within our online store and once a click/purchase within our store then we make the purchase. For the amount that the consumer has requested for his/her order. Correct me if I’m wrong because the benefit of the drop-shipping from what I understand for the online e-commerce owner the benefit of not being tied down with the physical inventory in abundance and only purchasing what’s needed at specific points in times. So that’s why I ask the question do we have to purchase the product before hand to show/import the product on our e-commerce store. Doe’s that make sense?

  • Rebecca Lori

    Thanks – that’s good we can get them to remove inside invoices but are they able to remove the price from the outside? I am guessing not and this is due to custom tax?

  • Ruta Ganusauskaite

    Hey Jerry!

    No, you do not have to purchase the product beforehand – you can import/show it on your store and order it from the supplier only when you receive the order.

    As a dropshipper, you are just a liaison between your customers and the suppliers. To find out more, have a look at our beginner’s guide here: http://help.oberlo.com/welcome-to-oberlo/how-dropshipping-with-oberlo-works

    Drop me a line if you need further assistance!

  • Costello&Scrimaglia

    When I get my first sales, does Oberlo take the price of the goods from my shopify balance?

  • Isabel

    Hello!
    I would like to know, if it is possible to know the origin of the products ans if they have been produced ethically correct? As they seem to be all coming from China, I have many doubts. And I didn’t even find an information where exactly the product comes from.

  • Ruta Ganusauskaite

    Hey there,

    No, Oberlo does not take any commission. Let me quickly explain how dropshipping using Oberlo works:

    A customer places an order in your Shopify store and you receive money to your payment gateway account (PayPal for example). Then, you have to use your personal credit card and purchase an item for your customer from the supplier, to be shipped directly to your customer.

    Your profit will be the difference between the amount of money a customer paid in your Shopify store and the cost of the product you paid for the supplier.

    To find out more, have a look at our beginner’s guide here: http://help.oberlo.com/welcome-to-oberlo/how-dropshipping-with-oberlo-works

    Let me know if you need help understanding all this 🙂 Good luck!

  • Ruta Ganusauskaite

    Hey Isabel,

    Firstly, note that Using Oberlo you can import and sell items from Oberlo Supply marketplace and AliExpress.com.

    If you order products from Oberlo Supply, you can see the origin of the product next to supplier’s name:

    https://uploads.disquscdn.com/images/aa319ed4952c93b62ff3942671c709e491e51debb001f7b4fddbbd8df3069c53.png

    If, however, your sourcing products from AliExpress, they vast majority of goods comes from China. I’m not sure if there’s a way to find out whether the product was produced ethically correct. Try contacting the supplier directly, but I’m not certain how credible their response will be.

    Hope this answers your question! Give me a shout in Oberlo Ask forum if you have more questions: https://ask.oberlo.com/ 😉

  • Gary

    So if the price of the product is shown on the outside of the package and it is way below what the customer paid for it (because of drop shippers avoiding custom fee) — Will not that look terrible on a drop shipping store?

    Example: Someone purchased a product for $45 and when they received it the price showed on the outside shipping package that it was $20 — Would not they be thinking they just got ripped off by overpaying a bunch and be tempted to return the product or not buy from the store again?

    What am I missing here? It doesn’t seem like good business ethics to have a very cheap fake price shown on product to customers.

  • Edward Ashley

    Hello Ruta,

    Suppliers on AliExpress can do custom packaging. They will just ask that you supply them with your packaging or pay their fee to produce the packaging at their factory.

    After living in Shenzhen China and Guangzhou China for the last 10 years I have many excellent working relationships with suppliers. One of my biggest supplier that I was contracted out to supply a service to was “Foxcon” and even they will do custom packaging for small companies and individuals. They will even help design the packaging and layout for you and it is no charge.

  • Amanda Kling

    I have been using the oberlo supply app to import products to my shopify store. However, unlike Aliexpress, the products through oberly supply don’t have reviews and many products don’t have a good description explaining said products. I like how I can look at the feedback and reviews for products I decide to import, so that I do not import something that ultimately will not be of good value, as well as see the suppliers ratings. Am I missing something with this oberlo app, or is that just how it is with the free one? Thanks for the help!

  • Graham

    Hi Ruta, do I need to run separate Oberlo accounts for separate Shopify stores?

  • Ruta Ganusauskaite

    Hey, Gary,

    Agree with you – it does sound scary. But in practice, I’ve never heard anyone complaining about the package – neither store owners, nor their customers seem to pay much attention to that.

    In case your customer does come asking why is there a random price on the package, be transparent with them – say that your product came from China and the manufacturer does this to avoid custom fees. Most of the stuff these days comes from China and everyone knows that. If that was a problem, we wouldn’t have that many dropshipping success stories 🙂

    All in all, I don’t think you need to be worried. Chin up and happy dropshipping!

    Let me know if you need a hand with anything! 😉

  • Ruta Ganusauskaite

    Hey, Amanda,

    It’s a pity, but currently there’s no way to see the reviews and ratings for Oberlo Supply products. We’re, however, planning to implement this feature in the future, so stay tuned for updates!

    Note, that you can always have a sample sent to your home address – this way you’ll be 100% sure about the product’s quality. Did you consider that?

  • Ruta Ganusauskaite

    Hello,

    That’s right – you will need a separate Oberlo account for separate Shopify stores.

  • Gary

    Is there a speedy way to search with Oberlo for only products that are here in the USA?

  • Ruta Ganusauskaite

    The vast majority (if not all) of AliExpress suppliers are based in China.

    Whereas, Oberlo Supply has one supplier – Apex Trading – that has a warehouse both in China and in the USA. Note, that not all the products are stored in both of the warehouses, therefore you’ll need to check each item individually.

    Here’s Apex Trading’s product assortment: https://app.oberlo.com/suppliers/8/products

    Let me know if you need a hand with anything!

  • Jerome Mendes

    Can i choose suppliers from EU, to avoid the customs services? What is the standard deliverable time in EU country, i.e., from a EU supplier and EU costumer? Thanks

  • Deslaaf Online

    Hi Ruta, I read earlier that a) once a buyer places an order on my site i would then have to manually place an order with the supplier. but you also mention that b) order fulfillment services are fully automated. Which one is it? am I missing something here?

  • Hai

    Hi Ruta,

    On average, how long does it take from payment to delivery to the customer? I’m selling only within Australia and New Zealand and selling Oberlo products only.

    Regards,
    Hai

  • Ruta Ganusauskaite

    Hey, Jerome,

    Using Oberlo, you can import items either from Oberlo Supply or AliExpress.com.

    While all AliExpress suppliers are based in China, there are a few Oberlo Suppliers based in Europe. Have a look: https://app.oberlo.com/suppliers.

    Note, that the suppliers usually offer several shipping options to ship their products to customers. Shipping cost and delivery time depend on which method you use and which country you want to ship products to.You can check them directly on every product’s page on Oberlo Supply.

    Let me know if you need a hand with anything!

    Best of luck! 🤗

  • Ruta Ganusauskaite

    Hey there,

    If you choose ePacket as your delivery method, it should take around 12-25 days.

    Good luck!

  • Hai

    Thank you.

  • Hai

    Hi again Ruta,

    In the event that the customer wants to return or a refund, do you guys take care of this? How will the customer get their money back and return their item/s?

    Warm regards,
    Hai

  • Lisa Fricchione

    How does Sales Tax work?

  • chuycc

    Hi Rüta,

    If my customers select different products with same or different delivery time, they will receive only one package with all bought products? Or they will receive different packages in different days for each bought product?

    Regards,

  • Ruta Ganusauskaite

    Since suppliers rarely agree to accept returns, our recommended approach is to have the returns sent to your office instead. If the product is not damaged or used, you can reship it later from your own destination.

    For more information on how to deal with returns and refunds, refer to our Help Center article: https://help.oberlo.com/shipping-and-delivery/returns-and-refunds

    Hope this helps! 🙌

  • Ruta Ganusauskaite

    Hi, Lisa,

    There’s no exact answer here, as the laws differ among countries. I’d suggest reaching out to your local authorities for the best piece of advice 🙂

    Good luck!

  • Ruta Ganusauskaite

    Hey,

    Different packages at different times. You can find a detailed answer in the article ^^^.

  • Hi there, how can I become a supplier for dropshippers via Oberlo?

  • Joshy

    Is Prestashop an option to use with?

  • Ruta Ganusauskaite

    Hey, Mark!

    Thanks for being interested in joining Oberlo Supply Marketplace. Please drop a line at hello@oberlo.com and provide with more information about your business.

  • Ruta Ganusauskaite

    Hello, Joshy,

    The Oberlo application works only on the Shopify platform. If you don’t have a Shopify store created, you can sign up for a free Shopify 14-day trial by clicking here -> https://www.shopify.com/oberlo

  • Claude Borg

    Hi just have one question when selecting products off aliexpress using the chrome extension. I’m ‘based’ in Malta however I project my clients to be more international. So when using the filter on the extension what should I select for the country to ship to please?

  • Gizem Kuyumcu

    We do not have PayPal or Shopify Payments in Turkey, and other payment gateways like Skrill or 2checkout.com require having an actual business. Is it really necessary to launch a company to dropship? Is there any payment gateway that we can use without giving business info?

  • Thanks for this breakdown of Oberlo. I have been interested in Dropshipping for a while and curious on how to make it an easier learning curve. Seems like Oberlo could help with that.

  • Ben

    Hello everyone,

    I recently started a new e-commerce project supported by dropshipping. My question to you guys: is it possible to combine more dorpshipsuppliers into ONE single plugin?

    Thank you for your reply!

    Benjamin

  • Randall Howlett

    Apologies if this question has been asked & answered already. If I use Oberlo (with Shopify) I understand I cannot also use a competing drop shipping business. But can I also add some of my own (various artwork) products to be sold alonside the Oberlo sourced dropship products? Would have to fulfill orders for those products myself, of course.

  • Ruta Ganusauskaite

    Hello, Claude!

    If you have decided which countries you would like to sell your products to, you should choose these countries. Since only one country is available to select at the time, I recommend selecting that one, which you focus on the most. 🙂

  • Ruta Ganusauskaite

    Hi, Gizem!

    Yes! You will need to incorporate your business and pay taxes to your government just like any other business entity. For more details, I recommend contacting the payment gateway customer service team for the better advice. 🙂

    If you have more questions, drop us a line at hello@oberlo.com!

  • Ruta Ganusauskaite

    Hi, there!

    So happy to hear you are interested in starting a dropshipping business!

    If you don’t have a Shopify store created yet, you can sign up for a free Shopify 14-day trial by clicking here: https://www.shopify.com/oberlo.

    I recommend checking out the article here: https://help.oberlo.com/welcome-to-oberlo/how-dropshipping-with-oberlo-works. It will provide you with foundational knowledge about how Oberlo works. Once you’ve had a moment to look it over, just go ahead and start doing business!

  • Ruta Ganusauskaite

    Hey, Benjamin!

    Using the Oberlo application, you can only import and sell items from Oberlo Supply and AliExpress. Unfortunately, we do not work with any other suppliers.

    Let me know if you have more questions!

  • Ruta Ganusauskaite

    Hello, Randall!

    Yes, for sure! You can add Oberlo supplier products and your own products to the same Shopify store. 🙂 However, orders containing your products will not show up in the Oberlo dashboard and you will not be able to use Oberlo features for these products.

  • Yvette Chichester

    How does buying a store from oberlo work do I need to join shopify first. Is there a time limit?

  • Bruce

    Can I view the product range before signing up?

  • V Apparels

    Hi, do you guys have like a universal sizing where I can put on my website? so people have an idea what theyre getting. I know it varies,depending on the style of the clothing, however I would like to add like a page for sizing and I am not sure where exactly to get it

  • Ramesh Kumar

    Hello Ruta,
    I am exploring Oberlo’s dropshipping platform for integration into my shopify site and would like to understand more about the import and custom duties. Who pays them? Suppliers/drop-shippers or customers?

  • Ruta Ganusauskaite

    Hey, Yvette!

    You can sign up for a free Shopify 14-day trial by clicking here! After the trial ends, you will have to pay for the Shopify subscription.

    You can choose one of several available Shopify plans according to your needs. You can see the differences between the Shopify subscription plans here: https://www.shopify.com/pricing

    Then, simply go to Shopify Apps store and download the Oberlo app [https://apps.shopify.com/oberlo]. Oberlo has three different subscription plans and the first one called Starter is free of charge forever. 🙂

  • Ruta Ganusauskaite

    Hi, Bruse!

    Using the Oberlo application, you can import and sell items from Oberlo Supply and AliExpress.com. The number of Oberlo Supply suppliers is constantly increasing, and you can explore their products here: https://app.oberlo.com/suppliers

    To view the Oberlo Supply products, you will need to have the Oberlo account created.

  • Ruta Ganusauskaite

    Hi, there!

    Unfortunately, we do not have a standardized system for product size guides. You will have to add a size guide for every product individually. Sorry, if this causes you inconvenience.

  • Ruta Ganusauskaite

    Hey, Ramesh!

    Customers may pay customs fees / taxes if they apply. You should add such information to your Shipping policy page to inform your customers.

    If there is anything else you would like to know, drop us a line at hello@oberlo.com! 🙂

  • amareen

    hi. i cant receive pyment. What do i need to do? which app or site i need to make payment elligible

  • Ruta Ganusauskaite

    Hi, there!

    Please contact our support team at hello@oberlo.com and explain the problem in more details.
    Our team will try their best to help you out!

  • V Apparels

    Hello Ruta,

    How is shipping rates calculated? Do i have to entire the weight manually? if yes, where can I find the weight of each item if i dont have them physically? What can you advice? Im selling clothes and would like to know what is the reasonable weight/price to charge the customers? thank you

  • V Apparels

    Thank you

  • Walt

    When it the “customize product” phase, I try to set up the “Collections:” tab and nothing happens. It dose not remember what I typed. Suggestions?

  • Walt

    Sorry, When I try to set up the “customize product” phase, I try to set up the “Collections:” tab and nothing happens. It dose not remember what I typed. Suggestions? Repeated for clairity.

  • Rosie Henderson

    Beginner here. How does pricing items work? Do I want to sell cheaper than the mainstream, or sell at the same prices as retail stores? I know there’s a conversion thing, but haven’t mastered it. Could use some advice to get me going.

  • Robin Drake

    I can’t really order an e-book that has a typo in its pop-up window.
    “How to stand out from the crow”?
    No thanks.

  • Robin Drake

    Make your Ecommerce Stand out from the Crow!!
    What?

  • Ritchie Ramos

    when i imported items i chose, how come the prices are in pesos?

    also, payment will go to me or the supplier?

    how much commission will i get per item?

  • how do I get my own products on Oberlo?

  • Moshe

    Hi Ruta
    One thing keeps me out of dropshipping, may be you can help me with that.
    The customers will pay me with paypal, but I can’t pay to aliexpress with paypal, I’ll have to pay with credit card.
    The problem is that my card is limited to some amount…
    If I’ll have few sales, then there is no problem, but if I have many sales, I can’t order from my supplier…
    How in earth people are making tens or houndred of thousands of dolars and pay with credit card?

  • Backwoods Cabin

    What I have is a paypal business account, they have debit cards that you can get then just use that to pay on aliexpress.

  • Ruta Ganusauskaite

    Hey!

    Some of suppliers have product’s weight in product’s description. Not all of them provide that information though.

    But I’m not entirely sure why the weight matters when determining price of your product. If you’re having hard time deciding on how to price your products, this article might help: https://www.oberlo.com/blog/pricing-strategy-for-ecommerce.

    Let me know if you have further questions on that!

  • Ruta Ganusauskaite

    Hey there,

    We’ll need to have a look at your account to locate the problem. Could you forward your question to hello@oberlo.com? Our Customer Success team will investigate and get back to you with answers!

    Cheers 🙂

  • Ruta Ganusauskaite

    Hello Rosie,

    There’s no exact answer here. If you can market your product well, you’re free to sell it even at the higher price than retail stores. So it all comes down to your marketing efforts.

    I’d suggest you check this article on different pricing strategies, I’m sure it will help: https://www.oberlo.com/blog/pricing-strategy-for-ecommerce.

    Good luck!

  • Ruta Ganusauskaite

    Hey there Robin,

    I’m not entirely sure what e-book you’re referring too. Could you give me some more details?

  • Ruta Ganusauskaite

    Hey Jay,

    I’m afraid that’s not possible. Using Oberlo you can only import and sell items from Oberlo Supply marketplace (https://app.oberlo.com/suppliers) or AliExpress.com.

  • Moshe

    I’m not a us resident but Thanks anyway !

  • Burke Ericson

    I have a question about items on Aliexpress that have multiple options, like colors, sizes and ever power plug sizes.
    Can the app account for these variations? How are these distinguished in shopify?

  • Ruta Ganusauskaite

    Hi there,

    Yes, you can import and sell all the variants of the product. On your store, they’ll appear as different variants, just like it does on AliExpress 🙂

  • Cedric Mccall Jr.

    If I purchase one plan from shoplift, is it possible to change that plan in the future when I become more confident?

  • Sam

    Hi Ruta,

    I am currently looking into drop shipping in the UAE, I understand the whole concept but If i started dropshipping t-shirts here and a customer did not like the product for whatever reason (size, fit etc) and they wanted to return it wont their cost to return the item to the supplier/manufactuer in China be really high?

    Thanks,
    Sam

  • Ruta Ganusauskaite

    Hey there,

    Yes, sure! You can upgrade your plan whenever you want. And I believe you have Shopify in mind, yeah?
    hahah

  • Ruta Ganusauskaite

    Hi Sam,

    Since suppliers rarely agree to accept returns, our recommended approach is to have the returns sent to your office instead. If the product is not damaged or used, you can reship it later from your own destination.

    For more information on how to deal with returns and refunds, refer to our Help Center article: https://help.oberlo.com/shipping-and-delivery/returns-and-refunds

    Hope this helps! 🙌

  • Luqman Mohar

    So we imported items from our supplier on Aliexpress 4 days ago through oberlo and got a couple of orders for that item today. We went back and checked but the supplier had taken down the page for those items. We’re not sure what to do and how to deal with this. Do we click fullfil and find another way to send that item or do we refund. Is there a way to long to another page?

  • Cedric Mccall Jr.

    Yea i meant to say shopify lol.